The best way to modify your reservation is to call us. Our customer service representatives can help you find alternative room types, dates, or hotels to ensure your stay will match your updated needs.

You may cancel your booked reservation by using the link on the Customer Service page or via the link on your confirmation email.

Find the reservation you would like to cancel and click the “Cancel Your Reservation” option below that reservation. You will be taken to a page that shows the details related to this reservation. A confirmation message will appear, and your cancellation confirmation will be emailed to you.

Each hotel has its own change and cancellation policy which we are required to pass on. We provide the policy for each hotel in several places throughout the site. The easiest way to find it is on the “Description” tabs of the individual hotel, after entering your travel dates. You can also find the change and cancellation policy while making your reservation and in your email confirmation.

In order to offer the most competitive rates, some bookings have non-refundable terms so they are not eligible for a refund once purchased. The one exception is if you have purchased a travel insurance policy for your booking and the reason for your change is covered under that policy.

Please note that non-refundable reservations cannot be changed or modified; please check your reservation policy before making a change.

If you need to make a change after you’ve booked a reservation, you can view your hotel’s change and cancellation policy in your confirmation email.

We will process your refund immediately after you cancel, and you should see a credit on your billing statement within 30 days or less of cancelling your booking, or on your next billing cycle. If you do not see the credit after 30 days, call the Hotels4Teams customer service team.

Rates and availability are subject to change, so it is possible that the rate will be different from your original reservation.

You may be charged a penalty fee by the hotel, depending on the cancellation policy for the booking. We recommend that you check the hotel’s cancellation and late arrival policy. Please note: If you fail to notify the hotel about a late arrival, your reservation may be cancelled.

Yes, you can book any of our hotels by calling Hotels4Teams directly. To book with Hotels4Teams, our contact information is available in the hotel search results pages. We will provide the hotel phone number in your itinerary after you have completed your booking.

When you call us, we can provide information and advice on where to stay, make a hotel reservation, change or cancel your reservation, or get information about an existing reservation.

For certain hotels you will be charged at the time of booking. For other reservations, you will be expected to pay the hotel directly at the time of your stay. Please check on the booking details page or your confirmation email.

We will send you an email confirmation after you’ve completed your booking. You should receive the confirmation email generally within 15 minutes, although it may take up to several hours for you to receive the confirmation email. It’s worth checking the spam folder in your email to make sure your confirmation email was not blocked. You may need to add this web site to your “allowed” senders list to receive confirmation emails and information regarding future bookings.

The easiest way to find the change and cancellation policy for the hotel room you’ve reserved is to consult your confirmation email. After locating your reservation, you can find the policy at the bottom of the page.